Write it once. Everyone reads from it.
One place for everything you know, read by your team, published to your customers, and answered by your chatbot, all from the same article.
No card required.
Ready in minutes
Your first articles, drafted for you
Your help center
Branded, on your own domain
Read by your AI
The same articles answer the chatbot
The single place everything you know lives.
Write an article once; your team reads it, your customers read it, and your chatbot answers from it.
Read everywhere it's needed
One article, every reader. Your team, your customers, and your chatbot all read from it.
You've already written it
Most of it already exists. Start from your website, paste a doc, or write it fresh.
Point it at your website and start with a draft, not a blank page.
Awardee reads your existing site, plans the articles you need, and writes the first drafts for you to edit.
- Turns your pages into proper articles.
- Plans the topics a help center needs.
- Hands you editable drafts to refine.
Write the way you'd write anywhere good.
Headings, tables, images, video, and code, with a slash menu and formatting that just works.
- Type / for any block, format in a click.
- Tables, lists, quotes, code, and links.
- Every image gets a written description.
As many knowledge bases, folders, and tags as you need.
Group articles into folders, label them with tags, and keep separate knowledge bases for separate audiences.
- Nest folders as deep as you like.
- Tag articles across folders.
- One base for guests, one for staff.
Publish a help site that looks like you, not like us.
Your logo, your colour, your own domain, a clean, browsable help center customers can read on their phone.
- Your logo, name, and accent colour.
- Host it on your own domain.
- Mobile-first and search-engine friendly.
One article, three possible audiences.
Set every article to public, internal to your team, or read only by your chatbot.
- Public on your help center.
- Internal, for your team only.
- Chatbot only, kept off the site.
Write the answer once; the bot uses it within seconds.
Publish an article and your chatbot can answer from it, citing it and linking customers back to the full page.
- The chatbot answers from it in seconds.
- Every answer cites and links the source.
- Translate it; the bot replies in kind.
Every save is a version you can roll back to.
Awardee snapshots the article on every save, so you can compare, restore, and undo a restore.
- Every save and publish is captured.
- Restore any earlier version in a click.
- The restore is itself reversible.
Your customers tell you what to write next.
When the chatbot can't answer something, it logs the question and groups the duplicates, so you write the articles that matter.
- Every unanswered question is captured.
- Duplicates grouped with a count.
- Publish, and mark it answered.
Write it once, and let everyone read from it.
Your team, your customers, and your chatbot, all answered from the same article. Stop keeping the same thing in three places.
I pointed it at our website on a Tuesday and it drafted our whole help center. Now I write one article and it shows up for guests, for my staff, and in the chatbot's answers. I stopped keeping the same information in three places.
Sarah Linton
General Manager, The Lantern House Hotel
FAQs
What people ask before they write their first article.
Can't find what you're looking for? Contact our sales team
Getting it written
No. Point Awardee at your website and it drafts your first articles for you to edit. You can also paste in docs you already have, and formatting and images come across.
Where it shows up
Can't find what you're looking for? Contact our customer support team