4 seconds
Average answer time
12,400+
Questions answered daily
Any language
Your customers write in
It reads your knowledge before every answer.
Every reply is pulled from what you wrote your menu, your rooms, your policies, never invented.
Live in an afternoon.
No developers. No agency. No scripts to write.
Tell Awardee what you know.
Your menu, your rooms, your products, your policies. Paste it in.
Set the chatbots personality.
Pick a tone. Pick a model. Decide if a person can step in.
Put it where customers are.
Share the link, print a QR code, or connect your own domain. The same chatbot answers everywhere.
It learns from your knowledge base, not the internet.
Publish an article and the chatbot can answer from it within seconds, with no retraining and no upload step.
- Searches by meaning and keyword at once.
- Reads vague follow-ups in context.
- You pick which articles it can see.
Sound like your brand, not like a robot.
Pick one of five tones, and the chatbot replies in whatever language the customer writes in.
- Five tones to choose from.
- Replies in the customer's language.
- Add your own line of guidance.
A scan tells the chatbot more than a chat ever could.
When a customer opens the chatbot from a QR code or a product, it already knows the table, the room, or the exact item in their hand.
- Reads the QR code's name and details.
- Reads GS1 codes to serial, lot, expiry.
- Carries it into the first reply.
Sit over the bot's shoulder in real time.
Every conversation streams into your inbox as it happens, so you see the bot think, search, and type.
- Watch the bot answer word by word.
- A sound plays on every handover request.
- Filter and search every conversation.
Step in when it matters, hand it back when it's done.
One tap drops you into the conversation, the bot stops, and you reply in your own words.
- Take over instantly; the bot steps back.
- Reply with text and photos.
- Assign to a teammate, set priority.
The tab closes. The conversation doesn't.
When you reply after the customer has left, Awardee emails them the whole thread, and their reply lands right back in it.
- Your reply is emailed with the transcript.
- Their email reply threads right back in.
- A closed chat reopens on reply.
Every gap becomes your next article.
When the chatbot doesn't know something, it says so, logs the question, and shows you what to write next.
- Captures every unanswered question.
- Groups duplicates into one counted row.
- Link an article to close the gap.
Know how it went without reading every transcript.
When a conversation ends, Awardee writes a one-line summary and scores how the customer felt.
- A short summary of every closed chat.
- A sentiment score from 0 to 100.
- Per-chatbot stats on every conversation.
A fast model for easy questions, a sharp one for hard ones.
Choose the model that fits your customers, or let Awardee route each message to the right one.
- Models from fastest to sharpest, or auto.
- Password-protect any chatbot.
- Your logo, your colour, no Awardee mark.
Give every customer an answer in seconds.
Train it once on what you already know, and it handles the everyday questions day and night, with your team a tap away.
Our front desk used to answer the same twenty questions every day. Now Awardee handles them on the QR code in the room, and the team is back to actually looking after guests.
Geoff L
General Manager, MW Hotels
FAQs
What people ask before letting an AI talk to their customers.
Can't find what you're looking for? Contact our sales team
The basics
No. The chatbot answers from the articles you've written and nothing else. When it doesn't have the answer, it says so and logs the question for you. It never guesses.
Your team in the loop
Can't find what you're looking for? Contact our customer support team